Privacy Policy

Effective Date: August 25, 2026

Navigating the Crossroads Life Coach (“Navigating the Crossroads,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, and protect information when you visit www.crossroadscoachdeb.com, contact us, schedule a discovery call or coaching session, or otherwise interact with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Email address
Phone number
Information submitted through our website contact forms
Information provided when scheduling an appointment
Communications you send to us
Information you voluntarily share in connection with coaching services
Payment and transaction information, when applicable

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information.

2. How We Use Your Information

We may use your information to:

Respond to questions and inquiries
Schedule discovery calls and coaching sessions
Provide life coaching services
Communicate with current and prospective clients
Process payments, when applicable
Send appointment confirmations and reminders
Maintain appropriate business records
Improve our website and services
Protect the security and integrity of our website
Comply with applicable legal requirements

If you voluntarily subscribe to marketing emails or other communications, we may also use your information to send those communications. You may unsubscribe at any time.

3. Scheduling Through Acuity Scheduling

Navigating the Crossroads uses Acuity Scheduling, a Squarespace service, to facilitate discovery calls and appointment scheduling.

When you schedule an appointment, information you provide through the scheduling system may be collected and processed by Squarespace/Acuity in accordance with its own privacy practices.

This information may include your name, contact information, appointment details, and any information you choose to provide when booking.

4. Website Hosting and Squarespace

Our website is hosted through Squarespace.

Squarespace may collect certain information about visitors to help operate, secure, and improve the website. This may include technical information such as IP addresses, browser information, device information, and website activity.

Squarespace's collection and processing of information is governed by its own privacy policies and practices.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate properly, remember visitor preferences, understand how visitors interact with the website, measure website performance, and improve our services.

Some cookies are necessary for the website to function and cannot be disabled through our cookie consent tools. Other cookies, such as analytics or marketing cookies, may be optional.

When you visit our website, you may be presented with a cookie banner that allows you to accept or manage certain non-essential cookies. Where applicable, non-essential cookies will be used based on your consent and preferences.

You can also manage cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of the website.

For questions about our use of cookies or personal information, please contact us at Navigatingthecrossroads@gmail.com.

6. Coaching Information and Confidentiality

We respect the personal nature of information shared during coaching and make reasonable efforts to keep coaching communications confidential.

However, life coaching is not psychotherapy, counseling, medical treatment, or another licensed healthcare service. Communications with a life coach generally do not carry the same legal privilege or privacy protections that may apply to communications with certain licensed healthcare providers, therapists, or attorneys.

Information may be disclosed when required by law or when reasonably necessary to address an immediate safety concern.

7. Payment Information

If paid coaching services are offered through a third-party payment processor, payment information may be collected and processed directly by that provider.

Navigating the Crossroads may receive information confirming your transaction but does not necessarily receive or store your complete credit or debit card information.

Payment providers maintain their own privacy and security practices.

8. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business, such as providers that assist with:

Website hosting
Appointment scheduling
Payment processing
Email communications
Website analytics
Other administrative or technology services

We may also disclose information if required by law, legal process, or when reasonably necessary to protect our rights, safety, clients, or others.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with applicable legal obligations.

10. Data Security

We take reasonable steps to protect personal information from unauthorized access, disclosure, misuse, or loss.

However, no website, electronic communication, or online storage system can be guaranteed to be completely secure.

11. Your Privacy Choices

Depending on applicable law and where you live, you may have certain rights regarding your personal information.

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, where applicable.

You may also unsubscribe from promotional emails at any time using the unsubscribe option provided in those communications.

12. Children's Privacy

Our website and coaching services are intended for adults and are not directed toward children under the age of 18.

We do not knowingly collect personal information online from children under 18. If we become aware that we have collected such information, we will take reasonable steps to delete it.

13. Third-Party Links

Our website may contain links to third-party websites, scheduling platforms, or social media platforms.

We are not responsible for the content, security, or privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website, technology, or legal requirements.

The most current version will be posted on this page with an updated effective date.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Navigating the Crossroads Life Coach

Website: www.crossroadscoachdeb.com

Email: Navigatingthecrossroads@gmail.com